Air Doctors - now included free of charge with every policy!
Travel worry free - it's nice to know you can access a local doctor when abroad 24/7.
Travel worry free - it's nice to know you can access a local doctor when abroad 24/7.
What we do.....
We are a team of underwriting specialists provide customers and brokers with insurance products where good customer outcomes remain at the heart of every decision we make and every policy that we provide.
We have built a reputation for outstanding service and thrive in providing products that meet the needs of our brokers and customers. We are authorised and regulated by the Financial Conduct Authority. Our expertise and knowledge has meant that we have been BIBA's (British Insurance Brokers Association) exclusive scheme provider for Holiday and Sports Travel Insurance since 2021.
Our products are underwritten by 'A' rated UK insurers. Our experienced and friendly team are on hand to answer any questions you have about our products and services.
What is the maximum age you can insure to?
The Holiday+ Covers up to 85 Years of Age Single Trip / 75 Years of Age Annual Multi Trip.
How many times can I go away if I have an annual multi-trip policy?
When you buy annual multi-trip travel insurance you are covered to go away as many times as you want. Don’t forget however that there is a maximum per trip duration, the length of which depends on the level of cover you have chosen.
45 Days per trip (Upgrade to 60 Days per trip – Maximum Age 75).
What is a UK resident? Are you able to cover non-UK residents?
We define a UK resident as being someone who has been living in the UK or the Channel Islands for at least six months, has a permanent UK address and is registered with a GP. Unfortunately, if you do not fit this criteria, we would not be able to provide you with cover.
I've left the UK and forgotten to get insurance. Can I still get cover with you?
Unfortunately, we are not able to cover you if you have already left the UK.
When should I purchase my travel insurance?
Travel Insurance should be purchased ASAB "As soon as booked" to protect you from unforeseen reasons to cancel as per the terms of your policy.
What Medical conditions do I need to declare?
It is recommend that you disclose any medical condition(s) that you take regular prescribed medication for, or see a Doctor/Medical professional for such as:
Or if In the 12 months before the purchase of this Policy and until the start of any Insured Journey has any Insured Person suffered from a medical condition for which he/she:
Or if any Relative or Colleague of an Insured Person, or travelling companion or friend with whom You are going to travel or stay, suffering from a medical condition which could reasonably be expected to give rise to a claim?
Failure to declare pre-existing conditions could void your insurance and you could find your claim is declined which you definitely want to avoid.
Am I covered if there is a Strike or Industrial Action?
The Policy will cover you under the Sections of Missed Departure and Delay and Abandonment of a journey subject to the following:
Please see the Policy Wording for the full terms and conditions.
An excess is the agreed amount you will pay towards a claim. For your travel insurance policy each person will pay an excess for each section they make a claim for.
For example, if you were a single traveller and made a claim for emergency medical treatment and for loss of personal money during a holiday, you would have an excess to pay for the emergency medical section claim, and an excess to pay for the personal money section claim.
See pages 17 and 18 of the policy wording for details on the excess that applies to each section.
If your claim is for Emergency Medical Treatment while abroad please contact the 24hour Assistance company in your Policy Wording.
If you need to make a claim, you should contact the claims handler noted in your Policy Wording or download a Claim Form.
Will I be covered to do Activities or Sports?
Your policy covers you for many Adventure Activities and Sports as standard.
You can view the list of activities in the Policy Wording.
Does the Policy cover Covid-19?
The policy covers you for Cancellation/Curtailment and Medical Expenses for COVID-19 as per the terms and limitations of your Policy Wording.
I have a question that isn't answered here. What do I do?
If you still have a question that you would like an answer for, please contact us. You might also find the answer in the Policy Wording.
What is the maximum age you can insure to?
Sports+ Covers up to 65 Years of Age Single Trip / Annual Multi-Trip
How many times can I go away if I have an annual multi-trip policy?
When you buy annual multi-trip travel insurance you are covered to go away as many times as you want. Don’t forget however that there is a maximum per trip duration, the length of which depends on the level of cover you have chosen.
45 Days per trip (Upgrade to 60 Days per trip).
What Winter Sports activities do you cover for competition and training?
Alpine / Para Alpine Skiing/Snow Boarding / Banked Slalom / Giant Slalom / Parallel Slalom / Parallel Giant Slalom / Slalom / Combined / Downhill / Super G / Terrain Park Skiing/Snowboarding (small jumps only – rails, boxes, table-tops, trees, park benches, picnic tables, mail boxes, wall rides, barrels, rainbows, kinks and jams).
(there is no cover for Personal liability whilst participating in these or related activities)
What Activities / Sports will I be covered for?
Your policy covers you for many Adventure Activities and Sports as standard:
The following activities are covered under this Policy. However, no cover is provided for Personal accident or for Personal liability.
Your policy will also cover you for other activities as show under category 1 to 4 below.
Category 1 - Includes all standard activities plus:
Category 2 - Includes all Category 1 activities plus:
If the winter sports extension is taken Category 2 includes all Category 1 activities plus:
Category 3 - Includes Category 1 and 2 activities plus:
If the winter sports extension is taken Category 3 includes all Category 1 and 2 activities plus:
Category 4 - Includes all Category 1,2 and 3 activities plus:
You can view the full list of activities in the Policy Wording.
If your activity or sport is not listed please contact your provider.
Will I be covered for Medical evacuation including Heli-copter?
We will cover medical evacuation when this is medically necessary and agreed in advance by Our Assistance Company).
Will I be covered for Training and Competition?
Categories 1 - 4 are covered if shown as covered for each Insured Person in the Policy Schedule and appropriate additional premium has been paid for training and competition. For the following activities under Categories 1, 2 , 3 and 4 there is no cover for Personal liability whilst participating in these or related activities.
What is a UK resident? Are you able to cover non-UK residents?
We define a UK resident as being someone who has been living in the UK or the Channel Islands for at least six months, has a permanent UK address and is registered with a GP. Unfortunately, if you do not fit this criteria, we would not be able to provide you with cover.
I've left the UK and forgotten to get insurance. Can I still get cover with you?
Unfortunately, we are not able to cover you if you have already left the UK.
When should I purchase my travel insurance?
Travel Insurance should be purchased ASAB "As soon as booked" to protect you from unforeseen reasons to cancel as per the terms of your policy.
What Medical conditions do I need to declare?
It is recommend that you disclose any medical condition(s) that you take regular prescribed medication for, or see a Doctor/Medical professional for such as:
Or if In the 12 months before the purchase of this Policy and until the start of any Insured Journey has any Insured Person suffered from a medical condition for which he/she:
Or if any Relative or Colleague of an Insured Person, or travelling companion or friend with whom You are going to travel or stay, suffering from a medical condition which could reasonably be expected to give rise to a claim?
Failure to declare pre-existing conditions could void your insurance and you could find your claim is declined which you definitely want to avoid.
Am I covered if there is a Strike or Industrial Action?
The Policy will cover you under the Sections of Missed Departure and Delay and Abandonment of a journey subject to the following:
Please see the Policy Wording for the full terms and conditions.
An excess is the agreed amount you will pay towards a claim. For your travel insurance policy each person will pay an excess for each section they make a claim for.
For example, if you were a single traveller and made a claim for emergency medical treatment and for loss of personal money during a holiday, you would have an excess to pay for the emergency medical section claim, and an excess to pay for the personal money section claim.
See pages 17 and 18 of the policy wording for details on the excess that applies to each section.
If your claim is for Emergency Medical Treatment while abroad please contact the 24hour Assistance company in your Policy Wording.
If you need to make a claim, you should contact the claims handler noted in your Policy Wording or download a Claim Form.
Will I be covered to do Activities or Sports?
Your policy covers you for many Adventure Activities and Sports as standard.
You can view the list of activities in the Policy Wording.
Does the Policy cover Covid-19?
The policy covers you for Cancellation/Curtailment and Medical Expenses for COVID-19 as per the terms and limitations of your Policy Wording.
I have a question that isn't answered here. What do I do?
If you still have a question that you would like an answer for, please contact us. You might also find the answer in the Policy Wording.
What is the maximum age you can insure to?
The Traveller Covers up to 80 Years of Age Single Trip / 75 Years of Age Annual Multi Trip.
How many times can I go away if I have an annual multi-trip policy?
When you buy annual multi-trip travel insurance you are covered to go away as many times as you want. Don’t forget however that there is a maximum per trip duration, the length of each trip is 30 Days.
What is a UK resident? Are you able to cover non-UK residents?
We define a UK resident as being someone who has been living in the UK or the Channel Islands for at least six months, has a permanent UK address and is registered with a GP. Unfortunately, if you do not fit this criteria, we would not be able to provide you with cover.
I've left the UK and forgotten to get insurance. Can I still get cover with you?
Unfortunately, we are not able to cover you if you have already left the UK.
When should I purchase my travel insurance?
Travel Insurance should be purchased ASAB "As soon as booked" to protect you from unforeseen reasons to cancel as per the terms of your policy.
What Medical conditions do I need to declare?
It is recommend that you disclose any medical condition(s) that you take regular prescribed medication for, or see a Doctor/Medical professional for such as:
Or if In the 12 months before the purchase of this Policy and until the start of any Insured Journey has any Insured Person suffered from a medical condition for which he/she:
Or if any Relative or Colleague of an Insured Person, or travelling companion or friend with whom You are going to travel or stay, suffering from a medical condition which could reasonably be expected to give rise to a claim?
Failure to declare pre-existing conditions could void your insurance and you could find your claim is declined which you definitely want to avoid.
Am I covered if there is a Strike or Industrial Action?
The Policy will cover you under the Sections of Missed Departure and Delay and Abandonment of a journey subject to the following:
Please see the Policy Wording for the full terms and conditions.
An excess is the agreed amount you will pay towards a claim. For your travel insurance policy each person will pay an excess for each section they make a claim for.
For example, if you were a single traveller and made a claim for emergency medical treatment and for loss of personal money during a holiday, you would have an excess to pay for the emergency medical section claim, and an excess to pay for the personal money section claim.
See pages 17 and 18 of the policy wording for details on the excess that applies to each section.
If your claim is for Emergency Medical Treatment while abroad please contact the 24hour Assistance company in your Policy Wording.
If you need to make a claim, you should contact the claims handler noted in your Policy Wording or download a Claim Form.
Will I be covered to do Activities or Sports?
Your policy covers you for many Adventure Activities and Sports as standard.
You can view the list of activities in the Policy Wording.
Does the Policy cover Covid-19?
The policy covers you for Cancellation/Curtailment and Medical Expenses for COVID-19 as per the terms and limitations of your Policy Wording.
I have a question that isn't answered here. What do I do?
If you still have a question that you would like an answer for, please contact us. You might also find the answer in the Policy Wording.
What is the maximum age you can insure to?
The Longstay policy covers up to the age of 65.
What’s the Maximum duration I can travel for?
The maximum duration is 540 days. The policy also covers a Voluntary Break.
This is subject to certain terms and conditions within the Policy Wording.
What is a UK resident? Are you able to cover non-UK residents?
We define a UK resident as being someone who has been living in the UK or the Channel Islands for at least six months, has a permanent UK address and is registered with a GP. Unfortunately, if you do not fit this criteria, we would not be able to provide you with cover.
I've left the UK and forgotten to get insurance. Can I still get cover with you?
Unfortunately, we are not able to cover you if you have already left the UK.
When should I purchase my travel insurance?
Travel Insurance should be purchased ASAB "As soon as booked" to protect you from unforeseen reasons to cancel as per the terms of your policy.
What Medical conditions do I need to declare?
It is recommend that you disclose any medical condition(s) that you take regular prescribed medication for, or see a Doctor/Medical professional for such as:
Or if In the 12 months before the purchase of this Policy and until the start of any Insured Journey has any Insured Person suffered from a medical condition for which he/she:
Or if any Relative or Colleague of an Insured Person, or travelling companion or friend with whom You are going to travel or stay, suffering from a medical condition which could reasonably be expected to give rise to a claim?
Failure to declare pre-existing conditions could void your insurance and you could find your claim is declined which you definitely want to avoid.
Am I covered if there is a Strike or Industrial Action?
The Policy will cover you under the Sections of Missed Departure and Delay and Abandonment of a journey subject to the following:
Please see the Policy Wording for the full terms and conditions.
An excess is the agreed amount you will pay towards a claim. For your travel insurance policy each person will pay an excess for each section they make a claim for.
For example, if you were a single traveller and made a claim for emergency medical treatment and for loss of personal money during a holiday, you would have an excess to pay for the emergency medical section claim, and an excess to pay for the personal money section claim.
See pages 17 and 18 of the policy wording for details on the excess that applies to each section.
If your claim is for Emergency Medical Treatment while abroad please contact the 24hour Assistance company in your Policy Wording.
If you need to make a claim, you should contact the claims handler noted in your Policy Wording or download a Claim Form.
Will I be covered to do Activities or Sports?
Your policy covers you for many Adventure Activities and Sports as standard.
You can view the list of activities in the Policy Wording.
Does the Policy cover Covid-19?
The policy covers you for Cancellation/Curtailment and Medical Expenses for COVID-19 as per the terms and limitations of your Policy Wording.
I have a question that isn't answered here. What do I do?
If you still have a question that you would like an answer for, please contact us. You might also find the answer in the Policy Wording.
Below are lists of activities that can or cannot be covered by this Policy. Please contact the insurance intermediary from whom You purchased this Policy if You are unsure whether Your intended activity is covered by Your Policy. For all Hazardous Activities and Sports, participation in competition is excluded.
The following activities are covered under this Policy
The following activities are covered under this Policy. However, no cover is provided for Personal accident or for Personal liability.
The following Winter Sports activities are only covered if You have paid the appropriate additional premium and Winter Sports cover is shown on Your Policy Schedule.
All other Winter Sports are excluded unless We agree, in writing, to cover them.
NOTE: in the table below, We use the generic terms “ski/skiing” to refer to skiing, snow-boarding, split- boarding and mono-skiing.
You can view the full list of activities in the Policy Wording.
If your activity or sport is not listed please contact your provider.
The category of activity You are covered for is shown on Your Policy Schedule.
You must follow Association rules or guidelines. This especially applies to the use of correct protective headgear, guards and equipment.
Selected activities are covered (including organised sports trips and tours and engaging in an activity as a professional and where You receive any financial reward or gain).
Below are lists of activities that can or cannot be covered by this Policy. Please contact the insurance intermediary from whom You purchased this Policy if You are unsure whether Your intended activity is covered by Your Policy.
The following activities are covered under this Policy
The following activities are covered under this Policy. However, no cover is provided for Personal accident or for Personal liability.
The following recreational Winter Sports activities are only covered if You have paid the appropriate additional premium and Winter Sports cover is shown on Your Policy Schedule.
All other Winter Sports are excluded unless We agree, in writing, to cover them.
NOTE: in the table below, We use the generic terms “ski/skiing” to refer to skiing, snow-boarding, splitboarding and mono-skiing.
Your policy will also cover you for other activities as show under category 1 to 4 below.
Categories 1-4 are covered if shown as covered for each Insured Person in the Policy Schedule and appropriate additional premium has been paid for training and competition. For the following activities under Categories 1, 2, 3 and 4 there is no cover for Personal liability whilst participating in these or related activities.
Category 1 Includes all standard activities plus ( Additional Fee Applies )
If the winter sports extension is taken Category 1 includes:
Category 2 – Includes Category 1 activities plus ( Additional Fee Applies )
If the winter sports extension is taken Category 2 includes all Category 1 activities plus:
Alpine / Para Alpine Skiing/Snow Boarding (Banked Slalom / Giant Slalom / Parallel Slalom / Parallel Giant Slalom / Slalom / Combined / Downhill / Super G / Terrain Park Skiing/Snowboarding (small jumps only – rails, boxes, table-tops, trees, park benches, picnic tables, mail boxes, wall rides, barrels, rainbows, kinks and jams)Snowmobiling (guided tour only, protective headgear must be worn, must be supervised by a licensed instructor and booked with a licensed operator) Tobogganing
Category 3 – Includes Category 1 and 2 activities plus ( Additional Fee Applies )
If the winter sports extension is taken Category 3 includes all Category 1 and 2 activities plus:
Category 4 – Includes Category 1,2 and 3 activities plus ( Additional Fee Applies )
You can view the full list of activities in the Policy Wording.
If your activity or sport is not listed please contact your provider.
Below are lists of activities that can or cannot be covered by this Policy. Please contact the insurance intermediary from whom You purchased this Policy if You are unsure whether Your intended activity is covered by Your Policy. For all Hazardous Activities and Sports, participation in competition is excluded.
The following activities are covered under this Policy
The following activities are covered under this Policy. However, no cover is provided for Personal accident or for Personal liability.
The following Winter Sports activities are only covered if You have paid the appropriate additional premium and Winter Sports cover is shown on Your Policy Schedule.
All other Winter Sports are excluded unless We agree, in writing, to cover them.
NOTE: in the table below, We use the generic terms “ski/skiing” to refer to skiing, snow-boarding, split- boarding and mono-skiing.
You can view the full list of activities in the Policy Wording.
If your activity or sport is not listed please contact your provider.
Below are lists of activities that can or cannot be covered by this Policy. Please contact the insurance intermediary from whom You purchased this Policy if You are unsure whether Your intended activity is covered by Your Policy. For all Hazardous Activities and Sports, participation in competition is excluded.
The following activities are covered under this Policy
The following activities are covered under this Policy. However, no cover is provided for Personal accident or for Personal liability.
The following Winter Sports activities are only covered if You have paid the appropriate additional premium and Winter Sports cover is shown on Your Policy Schedule.
All other Winter Sports are excluded unless We agree, in writing, to cover them.
NOTE: in the table below, We use the generic terms “ski/skiing” to refer to skiing, snow-boarding, split- boarding and mono-skiing.
You can view the full list of activities in the Policy Wording.
If your activity or sport is not listed please contact your provider.
In the event of a Medical Claim including a Medical Emergency or Hospitalisation Please immediately contact our 24-hour Emergency Assistance Helpline.
Emergency Assistance 24 hours, 7 days a week
Please note that public medical facilities should be used where available. Private medical facilities should only be used where pre-approved by the Emergency Assistance service.
Please have your policy number to hand and if applicable details of the Doctor or Hospital treating you.
To notify us of a new claim or to obtain a claim form, please contact our non-emergency claims team using the details below:
Claims Service (non-emergency claims), Monday – Friday, 9am – 5pm
Or you can download a claim form from the list below.
Once completed, please return your claim form together with any supporting documentation to the following email address: enquiries@ergo-ias.co.uk or by post to ERGO IAS Services, Unit 6, Birch House, Ransom Wood Business Park, Southwell Road West, Mansfield, NG21 0HJ.
Simply call us on 0330 111 3093 or send an email to travel@jacksonleeunderwriting.co.uk and our team will be pleased to assist you.
Simply call us on 0330 111 3093 or send an email to travel@jacksonleeunderwriting.co.uk and our team will be pleased to assist you.
In the event of a Medical Emergency
In the event of a Medical Emergency or Hospitalisation Please immediately contact our 24-hour Emergency Assistance Helpline.
Emergency Assistance 24 hours, 7 days a week
For Non-Emergency Claims
To notify us of a new claim or to obtain a claim form, please contact our non-emergency claims team using the details below:
Claims Service (non-emergency claims), Monday – Friday, 9am – 5pm
General Enquiries
Jackson Lee Underwriting
The Estate Office
Shadrack
Berry Pomeroy
Totnes
Devon
TQ9 6LR
Complaints Handling Procedures
We are committed to treating our customers fairly. However, we realise that there may be times when things go wrong. If this happens, please write to:
Managing Director at: Jackson Lee Underwriting, The Estate Office, Shadrack, Berry Pomeroy Totnes, Devon, TQ9, 6LR, phone 0330 111 3093 or email info@jacksonleeunderwriting.co.uk.
We will acknowledge your complaint within three working days of receiving it.
Within 8 weeks of receipt of your complaint with will endeavour to provide you with a final decision. If we are not able to provide a final decision at that time we will explain why, the reasons for the delay and an expected time frame for providing you with a final decision.
Help with this website and Insurance documents in different formats
If you need any help with using this website our team can provide some assistance over the phone or via email. If you require a copy of any documentation in large font or audio material, please contact us. If you are deaf or have a hearing impairment or have difficulty with your speech, you can access services that offer text-to-speech and speech-to-text translation services. Please contact us if you need assistance with finding this service.
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